THE ROLE:
We are hiring a Level 2 Cloud & SaaS Support Technician to support a modern, cloud-first IT environment with a strong focus on Mac and Google Workspace ecosystems.
This role is adecuado for a technically curious, self-driven individual who may not have deep experience across all tools but demonstrates strong fundamentals, ownership, and the ability to learn quickly. The right candidate is “hungry” — someone who takes initiative, figures things out, and grows into more advanced systems responsibilities over time.
This is not a tool-specific role — it is a capability and mindset role within a client-facing MSP environment.
REQUIREMENTS:
- 2–4 years of IT support experience (flexible — strong junior candidates encouraged). See PS in Interview Questions
- Experience supporting cloud-based or remote work environments
- Exposure to Mac OS and/or Google Workspace environments preferred

Technical Foundation (Tool-Agnostic)
Candidates do NOT need experience in all tools listed below — these are indicators of relevant exposure:
- Identity & Access: Okta, Entra ID,



Google Admin (or similar)
- Endpoint / MDM: Jamf, Kandji, Intune, or equivalent
- Security: CrowdStrike, SentinelOne, SIEM, MDR platforms
- Networking: VPNs, firewalls, DNS, basic cloud networking
- ITSM / Ticketing: ServiceNow, ConnectWise, Zendesk, or similar
- Other positive indicators: Cisco Umbrella, Duo, NinjaOne

Strong depth in 1–2 tools is preferred over broad, shallow exposure
MAC CERTIFICATION REQUIREMENT
If the candidate does not have extensive Mac support experience, they will be required to obtain Apple’s Desktop Support certification:
- Within the first 90 days, OR
- Within the first 2 weeks (with up to 80 paid hours allocated for study)

This ensures rapid ramp and early success in a Mac-heavy environment.
SOFT SKILLS & SUCCESS PROFILE
- Self-Starter: Takes initiative without waiting for direction
- Curious & Hungry: Actively learns and seeks to improve
- Ownership Mentality: Follows through

📌 Level 2 Cloud (Colombia)
🏢 DOXA Talent
📍 Colombia