About our Client:

Our client is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Their mission is to help retailers succeed in the age of Amazon by delivering customer experiences where shoppers feel valued, not just another number. Today, they support over 10,000 merchants globally.

About the Role

We are looking for a Customer Onboarding & Success Manager to be the first members of our LATAM team. This hybrid role combines Onboarding, Customer Success, and Customer Support responsibilities.

You will independently manage onboarding projects, ensure customers realize value quickly, and maintain ongoing relationships that drive retention and growth. You’ll also provide light-touch support, troubleshooting, and guidance to ensure a seamless customer experience across the lifecycle.

This is a role for someone who thrives on building trust, solving problems, and juggling multiple priorities in a fast-paced SaaS environment.

Key Responsibilities

Onboarding
- Act as the first post-sales point of contact for new customers




- Develop a deep understanding of client objectives and translate them into success plans
- Deliver world-class onboarding experiences through training, setup guidance, and milestone achievement
- Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates
- Partner with Sales and Account Management to ensure smooth handoffs

Customer Success
- Manage a portfolio of clients, ensuring they continuously see measurable impact from our solution
- Build and maintain long-term relationships, delivering a best-in-class customer experience
- Run business reviews when required, advising clients on strategy, optimization opportunities, and ROI
- Proactively identify churn risks, mitigate them, and uncover upsell opportunities
- Collaborate with Product, Marketing, and Engineering to bring customer insights into the business
- Drive advocacy by encouraging testimonials, ca

📌 Senior Customer Onboarding (Bogotá)
🏢 DevSavant
📍 Bogotá