Are you passionate about customer experience and healthcare
We are looking for an Associate Clinical Experience Analyst to serve as a key point of contact for customers, providing clinical support, managing escalated inquiries, and ensuring an exceptional customer experience throughout the resolution process. This role is idóneo for candidates with a customerfacing mindset who can combine strong communication skills with clinical or life sciences knowledge.
What Youll Do
Act as a primary contact for internal and external customers, handling complex and escalated inquiries with professionalism and empathy.
Support customers by providing accurate clinical information and coordinating solutions across different teams.
Manage and document medical inquiries following established processes and quality standards.
Partner with laboratory, pathology, and operational teams to ensure timely case resolution and customer satisfaction.
Identify trends in customer inquiries and recommend improvements to enhance the overall customer experience.
Assist in developing training materials and supporting continuous learning initiatives.
Maintain accurate records and documentation in compliance with standard operating procedures.
What Were Looking For
Bachelors degree in biology, Life Sciences, Healthcare,
or a related field equivalent combinations of education and experience will be considered.
Experience in customer service, customer support, patient support, healthcare operations, clinical support, or related customerfacing roles.
Excellent communication, problemsolving, and relationshipbuilding skills.
Strong attention to detail and ability to navigate complex situations.
Comfortable working with multiple systems and spending most of the day using a computer.
Flexibility to work evenings, weekends, or overtime as business needs require.
Why Join Us
This is a unique opportunity to combine customer experience, healthcare, and datadriven problemsolving while supporting a team dedicated to improving outcomes for patients with rare diseases.
Apply today and make a meaningful impact by delivering an outstanding customer experience in a healthcare environment.
Bolsa de trabajo Colombia ofrecemos puesto de Associate Clinical Experience Analyst para el sector de CallCenter Telemercadeo en la empresa Contact Point 360 S.A.S de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.