Introduction

Welcome to Gallagher - a general community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Position Overview: We are seeking an experienced and innovative Genesys Architect to design, develop, and maintain IVR (Interactive Voice Response) systems and other backend tools to support our Contact Center operations.



The ideal candidate will have deep expertise in Genesys or similar Contact Center platforms, with a strong focus on architecture, integration, and backend development. This role will play a critical part in enhancing customer experience and operational efficiency by delivering scalable and robust solutions.

How you’ll make an impact

Key Responsibilities

1. IVR Design and Development: Design, develop, and implement IVR solutions using Genesys or other Contact Center platforms. Collaborate with stakeholders to gather requirements and translate them into effective IVR call flows. Optimize IVR systems to improve customer experience, reduce call handling time, and enhance self‑service capabilities. Ensure IVR solutions are aligned with business goals and comply with industry standards.

2. Backend Tools Development: Develop and maintain backend tools and integrations to support Contact Center operations. Build APIs a

📌 Software Engineer (Bogotá)
🏢 Arthur J. Gallagher (AJG
📍 Bogotá