Job Overview
Position within the PRM and Sales Process team focused on Partner Relationship Management. Works with Market Access, sales regional teams, and cross‑functional partners to improve processes and govern PRM adoption.
Responsibilities
- Discover and document end‑to‑end business processes, including as‑is and to‑be workflows, and create supporting training documentation.
- Perform root‑cause analysis to define clear, measurable process outcomes (KPIs/SLAs), controls, and handoffs.
- Facilitate workshops and interviews with business and IT partners to elicit requirements, validate processes, identify pain points, and agree on scope.
- Lead business analysis activities and create Agile artifacts to deliver relevant user stories for IT (e.g., requirements, process maps, cross‑team coordination).
- Support IT development by analyzing issues, coordinating across teams, and communicating with partners and IT to meet business commitments.




- Support the Product Owner in Agile ceremonies by gathering input from the Market Access Operations team and other stakeholders to allow the development team.
- Facilitate meetings to gather customer approval, perform user acceptance testing (UAT), and follow up on action items after Agile sprint demos.
- Communicate with partners to share training materials and information on PRM functionality, changes, and processes.
- Lead process change management and communications (impact assessments, training needs, release communications) to support adoption of new processes and system enhancements.
- Track IT commitments and escalate issues to meet delivery dates.
- Troubleshoot ad‑hoc system and process issues and support defect assessment with IT and General Market Access and Operations team members.

Key Qualifications
- Bachelor’s degree.
- 3+ years of experience in analytics or sales operations.
- Fluency in English.

Preferred Qualifications
- 3+ years of experience in requirements gathering, process mapping, wireframing, analysis

📌 Business Analyst, Partner Relationship Management (Bogotá)
🏢 Rockwell Automation
📍 Bogotá