Patient Engagement Specialist (Clinical Operations)

Job type: Contract · Department: Clinical Operations · Work type: Remote

Medellín, Antioquia, Colombia; Bogotá, Bogota, Colombia

About Massive Bio

Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.

Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting‑edge therapies.

About the Role





We are seeking a reliable and execution‑oriented professional to join our Clinical Operations team in a patient‑facing role focused on the final stage of the enrollment journey. This position supports patients who are already eligible or referred but may disengage or hesitate before screening, informed consent, or enrollment.

The role is centered on maintaining patient engagement through structured follow‑up, clear communication, and consistent documentation. It is not a sales role and does not involve medical advice, but rather focuses on reducing avoidable drop‑off and helping patients move through the process with greater clarity and continuity.

What You’ll Do
- Manage outreach and follow‑up for patients in the last‑mile stage of the enrollment journey, particularly those who are eligible, referred, or pending screening
- Maintain a structured communication cadence across phone, SMS, and email to support patients

📌 Patient Engagement Specialist (Medellín)
🏢 Neara
📍 Medellín