About Massive Bio Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment. Founded in 2015 and headquartered in the U.S., Massive Bio is scaling its impact globally, partnering with leading pharmaceutical companies, CROs, and healthcare systems to accelerate drug development and expand equitable access to cutting‑edge therapies.

About The Role

We are looking for an experienced operations leader to manage and improve a critical customer‑facing function end‑to‑end. This role will focus on team leadership, quality assurance, process optimization, and performance measurement. The idóneo candidate is a hands‑on, process‑driven operator who can build structure, coach teams in real time, and create scalable standards in a growing environment.

What You’ll Do
- Lead team coaching, quality assurance,



and day‑to‑day performance management
- Develop scorecards, feedback loops, and coaching frameworks that improve team performance and consistency
- Build and maintain SOPs, scripts, workflows, and best‑practice documentation
- Establish and track KPIs such as SLAs, response times, schedule adherence, and quality metrics
- Create dashboards and reporting systems to monitor team performance and operational health
- Identify workflow bottlenecks, test improvements, and measure the impact of changes
- Manage action items, follow‑ups, and accountability structures to ensure timely resolution
- Partner with cross‑functional teams to support smooth handoffs and well‑coordinated workflows
- Maintain data accuracy across systems and provide clear reporting to leadership
- Support hiring, onboarding, and development of team members while fostering a culture of accountability and continuous improvement

Who You Are
- 5–10 years of

📌 Operations Manager (Colombia)
🏢 Massive Bio
📍 Colombia