Customer Care Representative
- Be customer obsessed
- Manage each call interaction with our customers’ satisfaction as your number one priority
- Identify customers’ needs, clarify information, research every issue and provide solutions
- Inform customer by explaining procedures; answering questions; providing information
- Deliver on commitments, do what you say you will do
- Resolve the customer issue same day, at most within 24 hours
- Always provide correct information to the customer. Listen carefully to understand the true customer question
- Show empathy and respect with each customer interaction. We talk with a smile on our face

Requirements
- High School diploma or equivalent required.
- Passion for delivering a stand-out customer experience
- Excellent verbal and written communication skills
- Ability to ask probing questions and problem resolution skills




- Ability to follow instructions for specific customer resolutions tasks.
- Ability to work within a high‑pressure environment and maintain a positive interaction for the customer
- Intermediate proficiency with PC navigation while providing exceptional customer service
- Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
- Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
- Financial services or banking background preferred
- Versátil with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.

📌 BOGOTA- Customer Service Representative Trilingue (Bogotá)
🏢 Ubiquity
📍 Bogotá