Customer Service Representative

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.

Main Responsibilities
- Provide friendly and efficient customer support via phone, chat, or email
- Handle inbound and outbound communications while meeting performance goals
- Take ownership of customer issues until resolution or escalation
- Document interactions accurately and update customer information
- Identify and handle complex or sensitive cases when needed
- Maintain confidentiality and handle sensitive information responsibly

Required
- B2+ English communication skills (minimum)
- High school diploma or equivalent




- Ability to multitask and navigate multiple systems efficiently
- Customer-focused mindset with strong problem-solving abilities
- Attention to detail and accuracy in data handling
- Basic computer skills (CRM tools, email, spreadsheets)

Core Competencies
- Communication: Clear, professional, and empathetic interaction
- Empathy: Ability to understand and respond to customer needs
- Ownership: Taking responsibility for issues until resolution
- Time Management: Prioritizing tasks and meeting deadlines
- Problem Solving: Identifying solutions in a timely and effective manner
- Adaptability: Thriving in a fast-paced and changing environment

All your information will be kept confidential according to EEO guidelines.

📌 Barranquilla | Bilingual Customer Service Specialist I MT
🏢 Sutherland
📍 Barranquilla