At Paymentology, we’re redefining what's possible in the payments space. As the first truly general issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale – across more than 60 countries.

Our advanced, multi‑cloud platform delivers real‑time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

We’re looking for a Customer Support Engineer to join our growing support function and play a key role in maintaining platform stability while delivering high‑quality customer experiences. This role is designed for individuals who can execute operational tasks reliably while developing into independent problem solvers. As we continue to automate routine support activities, you will focus on handling non‑trivial issues, improving processes, and contributing to a smarter, more efficient support environment.

If you’re curious, analytical, and motivated to understand systems beyond surface‑level procedures,



this is your opportunity to grow into an advanced technical support role within a global fintech environment.

Operational Support
- Monitor alerts, queues, and systems to ensure platform stability
- Handle customer tickets and incidents in line with SLAs
- Execute standard procedures while ensuring accuracy and consistency in ticket handling

Problem Investigation & Resolution
- Troubleshoot issues beyond documented procedures using logs, metrics, databases, and system tools
- Identify root causes for recurring or unclear issues and contribute to long‑term fixes
- Escalate effectively with structured analysis and supporting data
- Leverage AI tools to enhance troubleshooting and reduce repetitive work

Incident Support
- Participate in incident management for low to medium severity issues
- Support senior engineers during high‑severity incidents through investigation and diagnostics
- Improve time‑to‑resolu

📌 Customer Support Engineer (Colombia)
🏢 Paymentology
📍 Colombia