THE ROLE

Reporting to the HRSSC Manager for LATAM, Spain, and Portugal, the HR Operations Lead is responsible for leading Tier 1 and Tier 2 HR Specialist teams, ensuring operational excellence, SLA compliance, and continuous improvement of the employee experience.

Key Responsibilities

General
- Lead, develop, and coordinate Tier 1 and Tier 2 teams.
- Manage operational KPIs, SLAs, and SSC performance metrics.
- Act as an escalation point for complex cases and exceptions.
- Ensure proper end-to-end execution of processes in Workday and ServiceNow requests.
- Manage relationships with internal clients and regional HR stakeholders.
- Drive process improvements across HR Operations, Compensation, and Reporting/Mass Data.

HR Operations Focus
- Oversee Workday transactions related to HR operations, including job changes, employee data updates, and position management.
- Conduct periodic audits of internal Workday processes to ensure data accuracy.
- Provide training and support to Tier 1 and Tier 2 Specialists on HR operational procedures.

Compensation Focus




- Process compensation-related transactions, including salary adjustments, bonuses, and one-time payments.
- Manage retraining initiatives.
- Partner with Tier 1 and Tier 2 Specialists to address compensation-related inquiries and provide guidance on policies and procedures.

Reporting & Mass Data Focus
- Ensure standardization of regional processes.
- Manage mass data uploads, including EIBs (Enterprise Interface Builders), ensuring proper execution and compliance with data integrity standards.
- Collaborate with business stakeholders, agency HR teams, and other team members to identify opportunities for improvement in data management and reporting.

CANDIDATE PROFILE

Required
- Strong experience in HR Operations / Shared Services.
- Minimum of 2–3 years leading operational teams.
- Experience managing KPIs.
- Strong customer focus and continuous improvement mindset.
- Advanced knowledge of Workday (ServiceNow

📌 HR Operations Lead (Bogotá)
🏢 Omnicom
📍 Bogotá