Description & Requirements

Electronic Arts creates next‑level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

You will work onsite from Bogotá, Colombia.

UAT Lead for FanCare

You will guide user acceptance testing in collaboration with Programs, IT, Customer Experience partners, and operational partners to help us deliver reliable support experiences for our players, agents, and our teams. The UAT Lead organizes test plans and scripts in an Agile environment, manages workload across multiple work streams, mentors our testers, and executes end‑to‑end validation across Salesforce, web applications, internal and external tooling, third‑party integrations, data workflows, and processes. You will emphasize testing from operational and fan‑experience perspectives, ensuring tools, workflows, escalations, case‑management paths,



and release changes function as expected in real‑world support scenarios. You will report to the UAT Manager.

Responsibilities
- Participate in program planning to identify UAT scope, approach, deliverables, dependencies, and partner readiness needs.
- Build UAT test plans based on requirements, IT requirements, our processes, user personas, and expected end‑to‑end support journeys.
- Align test scripts to the player, agent, and internal user experience, including Salesforce workflows, web applications, integrations, reporting, and data validation processes.
- Mentor testers by assigning work, reviewing coverage, answering questions, removing blockers, and modeling UAT practices.
- Identify and document risks, defects, fan‑affecting issues, operational gaps, and launch‑readiness concerns to the UAT Manager and our project teams.
- Create reports from testing platforms to estimate effort, track progress, summariz

📌 UAT Lead (Bogotá)
🏢 Electronic Arts EA
📍 Bogotá