We’re looking for a Senior Technical Customer Support specialist to help shape the future of business messaging at LINK Mobility – Europe’s leading mobile messaging and CPaaS provider.

At LINK, we power communication that keeps everyday life moving. From flight check‑ins and delivery alerts to SMS authentication, WhatsApp support messages, and mobile coupons – chances are you’ve already interacted with our technology without even knowing it.

We help businesses engage and delight customers through scalable, end-to-end communication solutions.

This is an exciting moment to join LINK. The mobile communications industry is evolving fast, and we’re expanding our award‑winning CPaaS offerings to match the pace of innovation.

About The Role

You will join the Local Support Team, reporting directly to the Team Leader. In this role, you will provide customer‑focused technical and functional support to strategic accounts, acting as their main point of contact and ensuring an excellent customer experience across LINK's communication solutions. You will help resolve incidents,



support chatbot and messaging solutions, and collaborate with internal teams when needed. The role combines customer care, technical support and strong communication skills in a customer‑oriented environment.

Key Responsibilities
- Act as the main point of contact for strategic customer accounts.
- Manage and resolve technical and functional support requests.
- Advise customers on chatbot configuration, conversational flows and digital communication solutions.
- Build strong relationships with strategic customers and ensure a high level of customer satisfaction.
- Coordinate with internal teams to ensure efficient resolution of customer requests and incidents.
- Support WhatsApp Business and omnichannel messaging solutions.
- Monitor customer cases and ensure timely follow‑up until resolution.
- Participate in day‑to‑day Local Support Team activities.
- Collaborate with Integral Sales and other interna

📌 Senior Technical/Customer Support Specialist (Medellín)
🏢 LINK Mobility
📍 Medellín