What You’ll Do

Join our Professional Services as a Business Analyst (UX), bridging business stakeholders and development teams. You will work directly with customers to elicit and document business requirements, then translate them into UX storyboards, wireframes, and prototypes in Figma. Your deliverables will be the single source of truth for engineering teams to implement solutions across our IT Complete suite.

Essential Duties and Responsibilities

Requirements Gathering & Analysis
- Lead discovery sessions with customers and stakeholders to identify, analyze, and document functional and non‑functional requirements.
- Understand the customer's business context, workflows, pain points, and objectives to align UX solutions to their needs.
- Create and maintain documentation including business requirements, user stories, acceptance criteria, and process flows.
- Translate data insights into actionable recommendations that drive product improvements and optimize existing implementations.

UX Design & Prototyping
- Transform validated requirements into storyboards, wireframes,



user flows, and high‑fidelity prototypes using Figma.
- Design intuitive, user‑centered interfaces that enable developers to implement requirements correctly on the first iteration.
- Create and maintain a reusable component library and design system aligned with Kaseya's brand guidelines.
- Conduct usability reviews and incorporate feedback loops with stakeholders and end users.

Collaboration & Delivery
- Work with stakeholders, product managers, developers, and support teams to move projects forward.
- Participate in design reviews, and cross‑functional workshops to ensure alignment between design and development.
- Present design proposals to customers and stakeholders, articulating rationale and expected outcomes.
- Proactively identify UX improvement opportunities and propose data‑driven enhancements.

Project Support
- Support project discovery by providing UX expertise during scope de

📌 Business Analyst (Medellín)
🏢 Stryker
📍 Medellín