Job Summary
Staff4Me is looking for a highly motivated NOC Helpdesk Bilingual Analyst (English Speaker) to join our growing team. The successful candidate will be responsible for providing top-notch technical support and monitoring services for our clients' network systems. This role demands excellent communication skills as you will assist users with technical inquiries and issues.
Key Responsibilities
- Monitor network performance and respond to alerts proactively to ensure uptime
- Provide technical assistance in English via phone, email, and chat to clients experiencing issues
- Troubleshoot hardware and software problems and escalate issues as necessary
- Document all support interactions and resolutions in the ticketing system for accurate record-keeping
- Collaborate with cross-functional teams to improve service efficiency and user satisfaction
- Participate in regular training sessions to stay updated on new technologies and best practices




- Assist in generating reports on network performance and incident management

Requirements
- Fluency in English (both written and verbal) is required
- Previous experience in a helpdesk or technical support environment is preferred
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Familiarity with network protocols, systems administration, and ticketing systems
- Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus
- High school diploma required; Associate's or Bachelor's degree in a related field is a plus

Benefits
- Competitive salary and benefits package
- Opportunity for growth and career development
- Training and support to enhance technical and customer service skills
- Work in a dynamic and multicultural environment

📌 NOC Helpdesk Bilingual (Colombia)
🏢 CallTek
📍 Colombia