The IT Technician Position at OpenTech is responsible for providing frontline technical support, system maintenance, and IT service delivery to clients and internal teams. This role requires hands‑on expertise in troubleshooting hardware, software, networking, and security‑related issues while ensuring an exceptional customer experience. The IT Technician will serve as the first point of contact for technical inquiries, escalating complex issues when necessary, and contributing to the improvement of IT systems, policies, and procedures.

Key Responsibilities

Technical Support & Troubleshooting
- Act as the first line of support for IT service requests, incidents, and inquiries via phone, email, ticketing systems, and remote tools.
- Diagnose and resolve hardware, software, and peripheral issues, including desktops, laptops, mobile devices, printers, and network equipment.
- Provide remote and onsite support for clients to ensure minimal downtime and continuity of operations.
- Install, configure, and upgrade software applications, operating systems, and hardware components.




- Support end users with common productivity tools (Microsoft 365, Google Workspace, collaboration platforms, etc.).

System & Network Administration
- Perform routine system checks, patch management, and preventive maintenance on servers, endpoints, and network devices.
- Assist with configuration, monitoring, and troubleshooting of LAN/WAN, Wi‑Fi, VPNs, firewalls, and switches.
- Support Active Directory, DNS, DHCP, Group Policies, and other identity/access management systems.
- Manage backup and recovery processes to safeguard data and ensure business continuity.

Security & Compliance
- Monitor endpoint security, antivirus solutions, and EDR tools to prevent malware and cyber threats.
- Enforce IT security best practices, including password policies, MFA, and encryption.
- Assist with compliance‑related tasks for frameworks such as HIPAA, PCI‑DSS, NIST, and ISO.
- Report and elevate suspicio

📌 IT Technician (Colombia)
🏢 Admiresty
📍 Colombia