We are looking for IT talent with a B2 English level A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.
Job Conditions
- Location / Modality: 100% On-site – Bogotá (Conecta 80).
- Contract Type: Permanent / Indefinite term contract.
- Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
- Training: 2 fully paid days.

Schedule / Shifts
- Full-time availability from Monday to Sunday.
- Morning window shifts (finishing at 5:30 PM max).
- 2 days off per week (rotating/not fixed).

Main Functions
- Provide tier-1 IT technical support.
- Troubleshoot and resolve basic hardware and software incidents.
- Manage ticketing queues, log details, and ensure proper follow-up on cases.
- Deliver high-quality customer service and technical assistance completely in English.





Important Note
Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.
Key Requirements (Please read carefully before applying)
- English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory).
- Education: Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
- Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
- Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook).
- Soft Skills: Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.

📌 IT Helpdesk Technician (Bogotá)
🏢 OneTouch Direct
📍 Bogotá