About Motum
Motum focuses on creating high-performing international teams for US-based companies. Our mission is to empower ambitious and qualified individuals and connect them with U.S. companies for fully-remote roles that match their skills and aspirations. Our roles are fully remote and full-time, designed for people who want real ownership, meaningful work, and the opportunity to grow inside U.S.-based dynamic teams. When you join Motum, you work full-time with one company, integrate directly into their team, and build a career with long-term impact.
About the Company
Our client is a founder‑led CX and retention agency for modern consumer brands, sitting at the intersection of customer experience, retention, and brand. The team is small, high‑accountability, with operator DNA and previous experience at recognizable consumer brands across CPG and DTC. They partner with both established names and early‑stage teams building from zero to one—working fractionally, embedding where it matters, and building systems that make CX and retention a real growth lever.



The team is made up of 15 CX specialists, 4 managers, and a founding leader driving the vision.
About the Role
Our client is looking for a CX Agent to be the front line of customer support across a portfolio of modern consumer brands. This is a hands‑on, customer‑facing role for someone who is organized, empathetic, and genuinely good at untangling problems. You’ll work the queues, resolve inquiries with care, and know exactly when something needs to be escalated. The best person for this job treats every ticket like it matters, writes clearly and warmly, and takes real ownership of their queue.
Remote: LATAM – we are exclusively considering applicants currently residing in LATAM.
English proficiency required (C1–C2 level). Only English resumes will be considered.
Start date: ASAP.
Responsibilities
- Manage the CX queue across email, chat, and helpdesk channels, keeping response and resolution times within targ

📌 CX Agent (Bogotá)
🏢 Motum
📍 Bogotá