Join Our Team as a Bilingual Legal Intake Specialist at Bush & Bush Law Group
We are seeking a dedicated and compassionate Bilingual Legal Intake Specialist [Spanish] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.
The adecuado candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.
Key Responsibilities:
- 1. Inbound Call Management
- Professionally handle incoming calls from clients involved in auto accidents.
- Gather essential information regarding the accident and potential legal representation needs.
- Demonstrate empathy and understanding while maintaining a high level of professionalism.
- 2. Client Interaction
- Communicate effectively with clients to explain legal processes and procedures.
- Provide information about the firm's services and answer client queries.
- Collect and document relevant details to assist attorneys in evaluating cases.
- 3.



Multi-Tasking
- Manage multiple tasks simultaneously in a fast-paced environment.
- Efficiently navigate and update electronic systems while engaging with clients on the phone.
- Prioritize and address urgent client needs promptly.
- 4. Document Management
- Maintain accurate and confidential client records in compliance with legal standards.
- Organize and update client information, ensuring accessibility for legal professionals.
- Utilize Excel sheets and other tools to manage and track client data.
- 5. Administrative Support
- Provide administrative assistance to legal professionals as needed.
- Collaborate with the legal team to ensure smooth case progression.
- Assist in the preparation and organization of legal documents.

Qualifications:
- Bilingual: Fluency in both English and Spanish is mandatory.
- Education: High school diploma or equivalent required; some college coursework p

📌 Legal Intake Specialist (Colombia)
🏢 Bush and Bush Law Group
📍 Colombia