We are seeking a Customer Service Advisor I to join our team in a trilingual Customer experience role (English, French, and Spanish). The idóneo candidate will provide high-quality customer assistance, help identify customer needs, and guide them toward relevant certifications and solutions while delivering basic technical support.

Requirements
- French: B2 level (required)
- Spanish proficiency required for internal communication.
- Minimum 6 months of experience in customer service or customer support roles.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced and customer-focused environment.
- Customer Service and Communication Skills
- Strong People Skills

Key Responsibilities
- Support customers who contact the service center by identifying their needs and providing clear and helpful information.




- Guide customers by explaining available certifications and learning resources that align with their inquiries.
- Deliver basic technical support, including assistance with email-related issues and general platform navigation.
- Communicate with customers using a professional, clear, and objective language style.
- Maintain a positive customer experience through strong people skills and active listening.
- Document customer interactions accurately in the internal systems.
- Follow company procedures and service standards to ensure high-quality support.

What We Offer
- Business hours schedule
- Supportive and collaborative work environment.

📌 Customer Service Advisor (Bogotá)
🏢 Concentrix
📍 Bogotá