Responsibilities
- Delivers product training programs while adhering to designated training materials and schedules.
- Delivers and supports program training and miscellaneous training.
- Acts with a sense of urgency when modifications are needed with respect to training materials or programs, and provides necessary feedback to the Learning Manager.
- Participates in the creation, design, and implementation of training materials, training agendas, etc.
- Creates a positive learning environment to promote high employee morale amongst trainees.
- Assesses the readiness of associates and staff in training to perform job functions.
- Maintains current knowledge of all company and account-specific policies, procedures, systems, and products.
- Contributes to the ongoing improvement processes within the business and our clients.
- Performs all other duties as assigned by Learning Experience Manager including but not limited to new hire training, ongoing training, training reporting, support to operations, queue time, and site‑level training.