Responsibilities
- Provide highly specialized technical leadership in the analysis, design, development, configuration and support of cost effective, online HR management and decision support systems, specifically in Role Based Permissions Management and Platform changes as identified by the Core HR Technology management team.
- The incumbent is responsible for the resolution of complex business problems and must work under tight deadlines, conflicting priorities and changing project requirements. This includes managing multiple small projects, participating in and/or managing specific sections of large projects, and providing ongoing support to all assigned units worldwide (utilizing Agile methodologies where applicable).
- Knowledge of Service Level Agreements – formal negotiated documents that define in quantitative and perhaps qualitative terms the service being offered to a customer.
- Devises or modifies procedures to solve complex business problems. Includes analyzing business and user needs, documenting requirements,



and translating them into systems requirement specifications.
- Attend Intake meetings and coordinate changes with other Labs.
- As a People Manager, provide support to team members as defined by the HR practices at Scotiabank.
- Provide support on related APM and Playbook updates and their supporting documents are required and following Scotiabank Corporate Policies.
- Provide support across all modules with a focus on Role Based Permissions and Platform features, ensuring processes are followed and the appropriate approvals are received.
- As a key member of the Platform team, provide guidance to stakeholders, improve knowledge of RBP and other areas of the SuccessFactors Platform, within the business and GHRT and contribute to improvement of processes.
- Independently resolve complex, multi-faceted problems to meet the business needs, by applying HR and technological knowledge to the design of methodologies, models, and/or systems solutions.

📌 SAP Success Factors Platform and Support Lead (Bogotá)
🏢 ScotiaTech
📍 Bogotá