Infrastructure Engineer III / Email Administrator

Location: Bogota, Colombia

Work Mode: 100% Remote

Employment Type: Independent Contractor (hourly pay, no benefits, and you’re responsible for your own taxes)

Contract Duration: 12 Months

About The Role: The Infrastructure Engineer III / Email Administrator will be a key member of the Infrastructure Operations team, responsible for supporting and maintaining the Office 365 and Azure environments. This role provides Tier 3 support for Office 365 and Azure, resolving escalated incidents from Tier 1 and Tier 2 teams, ensuring system reliability, and maintaining documentation, policies, and procedures that promote a healthy and secure environment.

The engineer will focus on email administration, managing email systems, ensuring platform integrity and security, overseeing capacity and utilization, and collaborating with IT administrators to mitigate risks such as virus alerts or related security threats. Strong analytical, communication, and collaboration skills are essential, as this role involves close interaction with supervisors,



project leads, and mentors to maintain quality and adherence to organizational standards.

This position requires a solid foundational understanding of Office 365, Azure, and related technologies, typically supported by a relevant degree and 1–3 years of experience in a similar environment. The role may also involve management of GroupWare systems and participation in initiatives to enhance system performance and user experience.

Requirements
- Bachelor’s degree (or equivalent) in a related field.
- 1-3+ years of experience with Office 365/Azure Entra Support
- Experience working in an Exchange Hybrid Environment (On-Premises Exchange 2019)
- Basic knowledge of additional Office 365 technologies SharePoint, OneDrive, Power BI
- Proficient with PowerShell scripting and other scripting skills used to manage 0365/Azure Resources
- Understanding of Mail Relay/Flow and the Security protocol

📌 ServiceNow Developer (Colombia)
🏢 Lancesoft
📍 Colombia