Senior Key Account Manager – LATAM (Full‑time, Hybrid)

We are looking for a highly strategic and relationship‑driven Senior Key Account Manager to oversee and grow a portfolio of high‑value B2B clients in the LATAM region. The role requires expertise in cross‑sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations. You will be the main point of contact for C‑level executives and founders, helping them expand their usage of Jeeves products, solve challenges with a consultative mindset, and strengthen long‑term partnerships. A background in fintech, hospitality or B2B commercial real‑estate is highly valued.

Location

Based out of Bogotá, Colombia. Full‑time hybrid – required to be in our office in the Parque de la 93 area 2–3 days per week.

Responsibilities
- Manage and grow a portfolio of key clients across Mexico and Colombia.
- Identify, drive, and execute cross‑sell and upsell opportunities to increase share of wallet.
- Act as the main point of contact for billing, portfolio usage,



credit support, and operational follow‑ups.
- Coordinate with credit, risk, and customer success to support complex client needs or escalations.
- Present and position Jeeves solutions (cards, Jeeves Pay, spend management) to CFOs, Controllers, and finance teams.
- Manage account performance: track client activity, expansion potential, and risks to revenue.
- Ensure high levels of product adoption and client satisfaction, driving NRR growth.
- Maintain a deep understanding of product updates to deliver tailored recommendations.
- Regularly report on account status and performance to regional leadership.
- Contribute to quarterly business reviews and expansion planning with clients.
- Support collections and payment conversations where needed, in collaboration with the finance team.
- Understand and sell additional solutions to clients.

Qualifications
- Bachelor's or Master’s degree in Business, Marketing

📌 Key Account Manager (Bogotá)
🏢 Tryjeeves
📍 Bogotá