Location: Colombia
Work Mode: Remote – BYOD (Bring Your Own Device)
Department: Operations / Delivery
Reports to: Team Leader
About the Role
We’re looking for a Senior Customer Service Agent — someone who doesn’t just respond to customers, but manages and improves an AI‑powered support system. In this role, you’ll operate like a manager… but your team is AI.
Help the customer:
- Review and refine AI-generated responses
- Handle complex or sensitive escalations
- Apply judgment where AI falls short

Improve the system:
- Upgrade knowledge bases and workflows
- Identify and fix systemic issues
- Build operational context (customers, products, policies)
- Continuously train and optimize AI performance

Your main tool? Writing.
More specifically: reviewing, refining, and elevating AI-generated communication.
Required Profile




- Advanced English level (B2+ spoken and written)
- Previous experience in BPO / Customer Support environments
- High agency (you act first, report second)
- Curiosity and openness to new technologies

Technical Requirements (BYOD)
- Reliable and stable internet connection
- Computer with minimum Intel Core i5 processor or equivalent
- Noise‑canceling headset
- A fully functional laptop and reliable high‑speed internet are required (Windows operating system only; iOS is not supported)

Working Conditions & Benefits
- 100% remote work modality
- Stable employment contract
- Career growth opportunities within an international organization
- Supportive and collaborative work environment

📌 Agente de Call Center Bilingüe (Bogotá)
🏢 Influx.
📍 Bogotá