B Customer Journey Coordinator (Colombia)

B Customer Journey Coordinator (Colombia)

01 ago
|
Open English
|
Colombia

01 ago

Open English

Colombia

Overview

Open English has been a leader in English language teaching through virtual classes for over 15 years. We are proud to be a integral and digital education (EdTech) the leading English-learning platform in over 30 markets, including Latin America, Brazil, the U.S. Hispanic market, Turkey, and Spain, among others. With over 3 million students enrolled to date, Open English is transforming the traditional language-learning model through its proprietary technology platform, offering unlimited, 24/7 access to live online classes with native-speaking instructors.

The company provides tailored solutions for individuals, businesses (Open English Business), and children (Open English Junior). It has also expanded its offering to include French, Italian, and Portuguese programs through Open Mundo. Backed by over $150 million in venture capital from top-tier firms such as Insight Partners and TCV, Open English continues to scale globally following its acquisitions of English Ninjas in Turkey and Enguru in India. The company is headquartered in Miami, with offices across Mexico City,



Bogotá, Buenos Aires, Istanbul, Bangalore, and São Paulo.

We invite you to join us and be part of an innovative team dedicated to empowering our students. We are constantly seeking the best professionals in their fields to join our team. We offer the opportunity to work together and implement new ideas in a joyful and inspiring work environment.

Role Objective

In this role, you will be responsible for three fundamental pillars of our corporate client experience:

1. Customer Journey Orchestration & Lifecycle Excellence As the B2B Customer Journey Coordinator, you will act as the guardian of our corporate client experience. Your mission is to ensure that the client lifecycle is executed with operational excellence to maximize retention and account growth. Working closely with the Customer Success Jr. Leads and their teams, you will be responsible for the end-to-end management and executi

📌 B Customer Journey Coordinator (Colombia)
🏢 Open English
📍 Colombia

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