Overview
As a Service Desk Analyst, your primary responsibility is to provide technical assistance and support to end users within the organization. You will serve as the first point of contact for IT-related issues and play a key role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure.
Requirements
- Fluent in English (high proficiency level required).
- Currently pursuing or holding an associate or bachelor’s degree in information technology or a related field.
- Minimum of 1+ year of experience in a technical support role.
- Strong technical knowledge of computer hardware, software, and networking concepts.
- Proficient in troubleshooting common hardware and software issues.
- Knowledge of Office 365, Active Directory, antivirus solutions.
- Familiarity with ticketing systems and remote support tools.
- Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail.




- Ability to prioritize and manage multiple tasks effectively.
- Flexibility to work afternoon shifts and weekends.
- Schedule flexibility.
- Availability to work onsite at our offices in Barranquilla, Colombia.

Nice to Have
- IT certifications (e.g., CompTIA A+, Microsoft Certified Professional).
- Basic knowledge of SAP.

Responsibilities
- Respond to incoming support requests via phone, email, or ticketing system, providing timely and effective technical assistance.
- Diagnose and troubleshoot hardware and software issues, including desktops and laptops, printers, and peripherals.
- Assist users with software installations, upgrades, and basic configurations.
- Manage user accounts, permissions, and access rights.
- Collaborate with other IT team members to resolve complex technical issues.
- Escalate unresolved issues to appropriate teams or vendors following established procedures.
- Follow up with end users to ensure issues are re

📌 Analista del servicio técnico (Barranquilla)
🏢 CRG Solutions
📍 Barranquilla