Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.
Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.
Job Description
- Guidenewcustomersthroughonboardingandensureasmoothsetupexperience
- Handlecustomerinquiriesacrossvideocall,chat,email,andWhatsAppwithspeedandclarity
- CollaboratewithSales,Tech,andProductteamstoresolveissuesandimproveworkflows

Qualifications
- Strongcommunicationskills(clear,friendly,andsolution-oriented)
- Proactivemindset—youdon’twaitforproblems,youpreventthem

Additional Information
- Experiencewithpayments,eCommerce,orPOSsystems
- FamiliaritywithtoolslikeCRM,helpdesk,orchatplatforms(e.g.Zendesk,HubSpot)
- ExperienceworkingwithSMBsorentrepreneurs
- Workwithafast-growingfintechoperatingin35+markets
- Highownershipandimpactfromdayone

📌 Customer Success Consultant (Bogotá)
🏢 Fygaro
📍 Bogotá