Operations Specialist (Remote - Colombia)
Location: Remote (with flexibility for overlapping U.S. business hours)
Zappy BPO is seeking a highly organized and proactive Operations Specialist to support one of our key technology clients. This role sits at the heart of day-to-day operations — coordinating workflows, managing communication between internal teams and clients, and ensuring that all tasks are executed with precision and timeliness. The adecuado candidate thrives in a fast-paced, structured environment and has a proven ability to manage competing priorities while maintaining exceptional attention to detail.
Responsibilities
- Operational Coordination & Execution: Oversee daily workflows to ensure smooth delivery of services and operational tasks
- Track and update project timelines, deliverables, and task ownership in internal systems
- Identify bottlenecks or risks early and communicate proactively to ensure on-time completion
- Client & Team Communication: Act as a liaison between internal teams and client stakeholders to ensure alignment on priorities and deliverables
- Manage inbound operational requests, triaging and routing tasks efficiently
- Communicate status updates, progress reports, and key outcomes clearly and consistently
- Data Management & Reporting: Maintain accurate operational data in platforms such as CRMs, project trackers, or TMS systems
- Prepare daily or weekly reports summarizing activities, KPIs, and areas for improvement
- Analyze operational metrics to identify trends, inefficiencies, or process opportunities
- Process Optimization & Quality Assurance: Support the creation and refinement of SOPs to improve consistency and scalability
- Audit workflows regularly to ensure compliance with quality and performance standards
- Suggest process improvements to increase efficiency and reduce operational errors
- Cross-Functional Collaboration: Work closely with team leads, quality, and training teams to ensure smooth handoffs and performan
📌 Operations Specialist (Bogotá)
🏢 Zappy
📍 Bogotá