Job Description

TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies. We prioritize employee well‑being and a people‑first culture with competitive salaries and comprehensive benefits.

We are looking for a bilingual Customer Service Representative to handle inbound and outbound calls, provide support via phone, email, chat, or in‑person, and deliver excellent customer satisfaction.
- Receive inbound and/or place outbound calls.
- Strive for good customer satisfaction and experience, adhering to the Quality Guidelines set by the client.
- Serve as the main point of contact for customers via phone, email, chat, or in‑person channels.
- Provide timely and accurate information about products, services, and company policies.
- Handle customer inquiries, concerns, and complaints with professionalism and empathy.
- Troubleshoot and resolve issues by investigating problems and offering effective solutions.
- Document interactions and update systems with accurate notes and follow‑up actions.
- Process orders,



returns, refunds, and account updates as required.
- Escalate complex or sensitive cases to the appropriate teams.
- Maintain strong product and process knowledge.
- Meet or exceed performance metrics such as response times, customer satisfaction, and quality scores.
- Collaborate with internal departments (Operations, Sales, Technical Support, etc.) for seamless experience.
- Identify recurring issues and provide feedback to improve processes, workflows, or resources.
- Follow company guidelines, security protocols, and compliance requirements.
- Contribute to a positive team environment through communication, support, and continuous improvement.

Requirements
- Advanced English and Portuguese (strong verbal and written communication).
- Full‑time availability, 48 hours per week.
- Residing in Cali, Palmira, Yumbo, or Jamundí.

Benefits
- Prescribed medicine coverage 100% for employee, 50% fo

📌 Trilingual Customer Service Representative W Portuguese (Medellín)
🏢 Taskus
📍 Medellín