Specialist, Partner Success - Bilingual page is loaded## Specialist, Partner Success - Bilinguallocations: COL Bogota - Cra. 15 #77-50time type: Full timeposted on: Posted Todayjob requisition id: R1711929Job Title:Specialist, Partner Success - BilingualJob DescriptionThe Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.Responsibilities* Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts* Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners* Conduct monthly/quarterly consultative reviews and health checks analyzing our needs* Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers* Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.* Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams* Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business* Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products* Manage high volume of customer contacts through phone and email each day* Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience* Maintain a high level of CRM hygiene to ensure all relevant data is captured* May potentially attend vendor eventsCandidate profile* 3+ years of prior experien

📌 Specialist, Partner Success (Colombia)
🏢 Convergys
📍 Colombia