We’re looking for a full-time Customer Service Agent for one of our partners in the Medellín area ??. Join one of our partners to help improve the healthcare experience in the U.S. for thousands of patients ??. If you’re empathetic, organized, and love helping people, this role is for you.

Responsibilities
- Support patients over the phone with appointment scheduling, intake navigation, and general (non-clinical) questions
- Provide clear, accurate answers and ensure a smooth, respectful experience
- De-escalate concerns and offer solutions with patience and professionalism
- Proactively contact patients about test result availability and upcoming care plan events (e.g., annual wellness visits)
- Help patients navigate the website and troubleshoot the patient/member app
- Guide patients to the right care providers and specialists within the network
- Review patient accounts and share updates related to billing and account items




- Collaborate with the concierge team to continuously improve patient experience
- Fluent English & Spanish (C1+ preferred) – strong written and verbal communication
- Excellent active listening and a high level of empathy
- Strong organization, time management, and attention to detail
- Adaptable and comfortable in a fast-paced environment
- Solid troubleshooting skills and confidence on the phone (multi-line systems are a plus)
- Customer service experience required; healthcare experience is a plus

Benefits
- Prepaid medical plan (starting after month 2)
- Extra time off: +4 hours/month based on attendance (starting after month 4)
- Snacks (Mon & Wed) + coffee station ☕
- Quarterly team events
- English coaching
- Weekly wellness activities (dance, yoga, etc.)

? Interested? Interviews start on WhatsApp. Apply here https://ai-job.link/uulq5r

📌 Customer Service Agent (Bogotá)
🏢 Hunty
📍 Bogotá