About Visa
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Customer Care Support will be part of our extraordinary Customer Support team where you will be responsible for supporting card holders’ needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. This position is located in Bogota, Colombia.
Responsibilities
- Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive,



enthusiastic attitude.
- Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
- Actively listen and probe to figure out the nature of each call and determine the appropriate action(s) to complete the call.
- Multi-task across several computer programs to respond to customer inquiries.
- Utilize all tools to properly support, action and document all related questions and needs.
- Accurately update and maintain cardholder data in appropriate databases.
- Collaborate with peers to help cardholders, provide thought leadership, and inspire both customers and peers in a diverse business environment.
- Comply with Key Control and other policies, including maintaining confidentiality in our secure environment.
- Manage sensitive data.
- Maintain confidentiality.
- Work a adaptable schedule to include weekends, possible holidays and overtime

📌 Trilingual Client Care Support (Bogotá)
🏢 Visa
📍 Bogotá