Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real‑money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land‑based gaming businesses to create amazing, integrated experiences that keep players in the game.

We are looking for a Player Support Analyst to help our product designers bring our sports betting products to the next level and build an amazing betting experience for our customers. You will have very strong analytical skills and, with effective communication, the ability to translate what is needed to both the design and development parts of the team within an agile, fast‑paced environment. The aim is to deliver beautiful and meaningful user experience for digital product and deliverables within the business account.

What You'll Do
- Customer Service (Chats & emails)
- Comply with all established internal protocols
- Validate and issue courtesies/retentions
- Review and/or report sports betting/casino activity




- Report accounts with suspicious activity
- Report interactions for reassignment to other areas/teams

What You'll Bring
- 1+ years of experience in Customer Service BPO
- Bachelor’s Degree in any field; or studying.
- Empathy and assertive communication skills
- Basic industry knowledge
- Strong problem‑solving skills.
- Excellent collaboration abilities.

What Makes Us Great
- Comprehensive compensation
- Work‑life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top‑notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a co

📌 Player Support Analyst (Bogotá)
🏢 Rushstreetinteractive
📍 Bogotá