Job Title: Integrated Shift Supervisor

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Anticipated Posting End: 8/10/2026

The Shift Supervisor is responsible for directing on-shift personnel and providing oversight and coordination across a multi-source service environment in support of the COMM Network Operations Center (NOC). This role ensures incidents are properly monitored, tracked, prioritized, and escalated according to established severity levels, particularly those impacting critical business functions. The Shift Supervisor is also responsible for maintaining situational awareness of operational conditions and communicating significant incidents, anomalies, and service impacts to appropriate leadership.

Given the proactive nature of the position, the Shift Supervisor must possess strong operational leadership experience, sound decision-making skills,



and the ability to effectively direct resources supporting mission‑critical operations in a fast‑paced environment.

Work Schedule
- Panama Schedule (2 on, 2 off, 3 on, 2 off, 2 on, 3 off)
- 12‑hour shifts: 0400‑1600

Position Responsibilities
- Monitor and track service‑impacting changes within the Enterprise infrastructure.
- Work with Service Operations staff during the installation, upgrade, or decommissioning of infrastructure equipment and software to monitor and assess potential impacts to the Enterprise.
- Monitor and analyze critical incident alerts related to outages or service degradations affecting the Enterprise using enterprise monitoring tools.
- Assist with the development and maintenance of standard operating monitoring procedures.
- Support Major Incident Severity Level calls, including establishing conference bridges, identifying appropriate service‑line resources, and documenting timelines of events.
- Monitor planned and unplanned serv

📌 Integrated Shift Supervisor (Colombia)
🏢 Dormont Manufacturing
📍 Colombia