CTG Latam a Cegeka Company (IT Integral Company) continues to expand our service desk area. Come join a Great Place to Work Company and help us support our customers efficient, timely, resourceful, accurate problem resolution. We are currently seeking for a talented and knowledgeable IT Technical Support. The right candidate will problem-solve in an efficient and effective manner to close customer tickets as quickly as possible,. This position requires someone who is prepared, organized and documents their work in order to be successful. Works closely with all levels of staff.

Responsibilities
- Provide Level 1 (and some Level 2) support and information on all approved hardware, software, networks and systems
- Communicate and coordinate problem solving efforts with users, other IS support staff, and vendor technicians
- Ensure that all problems/solutions are properly documented using standard problem tracking tools (i.e. Remedy)
- Perform creation and termination of user accounts
- Perform other responsibilities as assigned

Duties
- Receive telephone inquiries regarding problems,



log the problem, provide solutions and assistance when possible; otherwise, forward to the appropriate people for resolution and provide timely feedback to the user regarding status
- Prioritize users inquiries based on the level of severity
- Interface with other IS personnel to determine exact nature of problem and implement procedures for users
- Document problems and correct procedures
- Coordinate resolutions with Level 2 personnel as well as outside vendors or service companies
- Assist in the set up of user profiles and configuration of PCs, and administration of the network and applications (i.e., Taleo, Intranet, JD Edwards, E-mail, CRM, Salesforce)
- Perform system administration on all company applications
- Contact, schedule, and follow up with vendors for service calls and support
- Perform other duties as required to fulfill responsibilities
- Visit clients promptly (If its r

📌 TECHNICAL SUPPORT AGENT (Bogotá)
🏢 CTG Latam
📍 Bogotá