Job Overview
Johnson & Johnson announced plans to separate its Orthopaedics business to establish a standalone company, DePuy Synthes. This role will be transferred to DePuy Synthes after the separation, where employment will be governed by DePuy Synthes processes and benefit plans.
The position is for a Collection & Dispute Management Senior Analyst located in Bogotá, Colombia as part of the General Services Finance team in the Invoice to Cash process area.
Key Responsibilities
- Own strategic management of customer collections and open receivables for complex and high-value accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.
- Influence and drive desired customer payment behavior to optimize cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.
- Lead performance management of collection KPIs against Service Level Agreements (SLAs), identifying gaps and driving corrective actions.
- Perform advanced AR forecasting, trend analysis, and root cause analysis to anticipate risks and enable proactive portfolio management.




- Provide senior-level oversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks as appropriate.
- Own end-to-end dispute lifecycle for a portfolio of strategically important, high-risk, or high-revenue customer accounts, from investigation through resolution and financial posting.
- Act as a Senior Subject Matter Expert (SME) for complex, non‑standard, or escalated disputes, leveraging deep functional and business knowledge.
- Manage and oversee non‑disputed credits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, and timely resolution.
- Provide expert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues.
- Participate in or lead customer‑facing negotiations to resolve disputes, protect revenue, and strengthen long‑term c

📌 C DS Collection (Bogotá)
🏢 7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity
📍 Bogotá