Position Summary:
As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will be responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs. Collaboration with other support team members, adherence to coding practices, and contribution to documentation are integral to this role.

Responsibilities
- Technical Support: Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases
- Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript)
- Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps




- Fulfill post-install and maintenance tasks for merchants
- Customize Okendo’s widgets, install extra components, and investigate front-end bugs
- Follow Okendo's guidelines and coding practices to ensure high-quality work
- Maintain a high standard of work quality for yourself and your peers
- Actively solicit Okendo app reviews from satisfied customers
- Team Operations: Assist other support team members with their questions and tasks when applicable
- Contribute to the maintenance of the internal technical documentation
- Escalate incidents to the proper team members/teams as necessary
- Product Feedback and Industry Awareness: Collaborate with the development team to communicate customer feedback and identify potential product enhancements
- Stay informed about industry trends, best practices, and emerging technologies to provide proactive and innovative support to merchants
- Cross-Functional Support: Pa

📌 Technical Support Specialist (Colombia)
🏢 Okendo
📍 Colombia