Job Title: Mission IT Operator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

Anticipated Posting End: 7/27/2026

You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a general environment.

Shift Work (12 hours a day 0600-1800, 1800-0600/ 4 on 4 off (Day, Day, Night, Night).

Responsibilities
- Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems
- Analysis techniques and procedures.
- Ensure appropriate function of hardware, software, or system functional specifications.
- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage,



and network connectivity.
- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
- Supports new infrastructure projects.
- Maintains all configuration documentation for assigned infrastructure.
- Master the steps required to effectively manage and prioritize incidents.
- Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels.
- Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution.
- Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; elevate complex or critical issues to Tier

📌 Mission IT Operator (Colombia)
🏢 Dormont Manufacturing
📍 Colombia