Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)

2 weeks ago Be among the first 25 applicants

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start‑up in the field of Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent (Spanish & Chinese) – LatAm (Remote Freelance).
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us

Your Role
- You will be the first point of contact for international customers for inquiries regarding our product by supporting our customer support team via e‑mail and phone.
- You will make sure that our customers get excellent customer service.
- Your main tasks will include the verification of documents.
- You will have your own responsibilities and also support our customer support agents with ad‑hoc tasks.
- You will work together with our service partners to support our customers.

Your Profile
- You have some experience in customer support.
- You are available full‑time.




- You have strong communication skills and a customer‑first mindset.
- You are fluent in Spanish, both written and spoken, and you’re also proficient in English and Chinese.
- If you have experience in the banking or health‑insurance industry, you can easily understand our product; if not, we are happy to teach you everything you need to know.
- PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools).

Why Expatrio?
- International, diverse, and intrinsically motivated team.
- Autonomous and progressive work environment with low hierarchies and fast decision‑making.
- Flexible working hours.
- Most importantly: the chance to solve an presente problem.

About Us: Expatrio aims to be the best solution for international students in Germany. With a digital platform approach (an all‑in‑one app) at the interface of Fintech, Govtech, and Edtech, we are acco

📌 Customer Support Agent (Bogotá)
🏢 Expatrio
📍 Bogotá