Experience Research SpecialistApplyremote type: Partially Remotelocations: Bogota, Cundinamarca, Colombiatime type: Full timeposted on: Posted Yesterdayjob requisition id: R-63858Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.The RoleYour role As an Experience Researcher, you will turn user, data, competitive, and contextual research into clear, actionable insights that shape strategy and experience outcomes. The role focuses on understanding real user needs and behaviors, validating ideas through evidence, and ensuring experiences are viable, feasible, and desirable.



Your work will influence decisions across the full experience lifecycle, from early strategy through delivery and refinement. You will balance discovery and validation work, operating both independently and in close collaboration with designers, strategists, and delivery teams. Success in this role is demonstrated through research that directly informs decisions, improves experience quality, and reduces uncertainty for teams and customers. What you will do •Plan and conduct qualitative and quantitative research to understand user needs, behaviors, and pain points •Translate research findings into clear insights, opportunity areas, and experience principles that guide strategy and design •Lead iterative validation of concepts, prototypes, and experiences to test assumptions and reduce risk •Synthesize user, market, data, and competitive inputs into coherent narratives that support decision making •Collaborate with experience desig

📌 Experience Research Specialist (Bogotá)
🏢 Kyndryl
📍 Bogotá