Position Summary:

As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will be responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs. Collaboration with other support team members, adherence to coding practices, and contribution to documentation are integral to this role.

How you’ll create impact:

Technical Support:
- Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
- Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
- Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.




- Fulfill post-install and maintenance tasks for merchants.
- Customize Okendo’s widgets, install extra components, and investigate front-end bugs.
- Follow Okendo's guidelines and coding practices to ensure high-quality work.
- Maintain a high standard of work quality for yourself and your peers.
- Actively solicit Okendo app reviews from satisfied customers.

Team Operations:
- Assist other support team members with their questions and tasks when applicable.
- Contribute to the maintenance of the internal technical documentation.
- Escalate incidents to the proper team members/teams as necessary.

Product Feedback and Industry Awareness:
- Collaborate with the development team to communicate customer feedback and identify potential product enhancements.
- Stay informed about industry trends, best practices, and emerging technologies to provide proactive and innovative support to merchants.

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📌 Technical Support Specialist (Colombia)
🏢 Okendo
📍 Colombia