We are looking for a Process Optimization Consultant at Dreamport

Dreamport is an online platform that allows anyone - despite their location or experience - to learn and earn as an Independent Travel Manager on a freelance basis. Dreamport is a part of Trevolution, the Dyninno Group travel division.

As the HR Process Optimization Specialist you will be responsible for optimizing the freelancer journey, improving retention, and ensuring a seamless onboarding and training experience. This role involves developing alternative career paths, refining HR processes, and implementing change initiatives that align with business goals.

Responsibilities:
- Optimize the agent journey to improve retention, eNPS, and LTV.
- Develop alternative career paths and onboarding processes for freelancers.
- Analyze retention trends and execute action plans.
- Enhance training and nesting processes with the Training department.
- Improve HR processes to reduce time-to-hire, cost of acquisition, and time-to-sell.
- Propose solutions for team formation to maximize GP and tenure.




- Document change management activities and provide regular progress reports.
- Collect feedback from business leaders and freelancers for process improvements.
- Oversee implementation of HR changes, ensuring adherence to budgets and timelines.
- Monitor and evaluate HR initiatives, making adjustments as needed.

Requirements:
- Experience in HR, Change Management, or Workforce Optimization.
- Strong background in HR process improvement, retention strategies, and freelancer engagement.
- Experience in training, onboarding, and С&B; policy development.
- Strong project management skills with a data-driven HR approach.

With us you will:
- Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions.
- Learn and exchange ideas in lectures and workshops led by colleagues and team leads.

Why Join Us?

We thrive in a dynamic integral culture where col

📌 HR Process Optimization Specialist (Bogotá)
🏢 Dreamport
📍 Bogotá