Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

We are looking for a highly analytical, detail-oriented,



and proactive Customer Success Analyst (Account Ops & Onboarding) to support the DiDi Food team in Colombia and LATAM.

The Account Ops and Onboarding area sits at the heart of our Customer Success organization. We manage the end-to-end operational lifecycle of our restaurant partners—from ensuring a seamless store setup and managing the logistics of operational devices, to driving feature adoption and providing technical support to drive restaurants' long-term success.

As a Customer Success Analyst, you’ll be a key analytical partner for Customer Success initiatives, working closely with Sales, Operations, Product, and Strategy to track metrics, optimize processes, and uncover insights that change how we operate at scale. You’ll support analyses helping turn complex, multi-source data into decisions that improve our KPIs and drive continuous improvement.

This role is ideal for someone who is exceptionally data-

📌 Customer Success Analyst (Bogotá)
🏢 Didi Global
📍 Bogotá