Overview

Job title: Talent Acquisition Coordinator | Psychologist | Recruiter | HR

Responsibilities
- Delegate tasks to team members to balance workload effectively.
- Monitor team productivity and ensure metrics remain stable.
- Ensure each email/request is addressed promptly, either directly or by delegation.
- Serve as a point of contact for escalations/issues alongside the Operations Manager.
- Report client feedback to LSG Operations and Quality Departments.
- Report employee absenteeism to both the client and LSG Operations Department.
- Support the interview process for candidate prospects.
- Assist and support the team with concerns or issues.
- Conduct coaching sessions with the team as needed.
- Gather and share best practices within the team.
- Meet personal and team qualitative/quantitative targets.
- Approve customer refunds and write-offs (up to $100) in the interest of maintaining customer relations.
- Approve billing/rate corrections and forward requests to the appropriate department.




- Oversee the Cash Flag / Top 25 Report, ensuring accuracy of records.
- Meet with client POCs to provide operational support when necessary.

Requirements
- Minimum 1 year of Accounts Payable/Accounts Receivable (AP/AR) experience.
- At least 6 months of leadership experience in a BPO environment.
- Strong organizational and delegation skills.
- Excellent communication and problem-solving abilities.
- Ability to thrive in a fast-paced and client-driven environment.

Seniority level
- Entry level

Employment type
- Full-time

Job function
- Finance, Accounting/Auditing, and Administrative

Industries
- Transportation, Logistics, Supply Chain and Storage
- Economic Programs

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📌 Accounts Receivable Team Lead (Barranquilla)
🏢 Lean Solutions Group
📍 Barranquilla