Application Development and Support SpecialistApplylocations: Bogota, Colombiatime type: Full timeposted on: Posted Todayjob requisition id: R50151## Job Purpose:As an Application Support & Education Specialist, you'll play a vital role in empowering high-performance teams across the LAC region. You'll do this by delivering user-centric support, training, and knowledge-sharing initiatives that drive the adoption of our enterprise applications (including CIS and AI platforms like LARA, SARA, and NexChat). You will serve as a crucial link between IT and business users, ensuring everyone effective use of digital tools.## ## Responsibilities:* Provide first- and second-level support for CIS and other IT-developed applications in the LAC region* Troubleshoot and resolve functional and technical issues,



escalating when necessary.* Collaborate with global support teams to ensure efficient and effective handover and resolution.* Document and maintain knowledge base articles and user guides for CIS and other IT-developed applications in the LAC region* Assist in the development and delivery of training sessions (virtual and in-person) for enterprise applications and AI tools.* Support the execution of the LAC AI Journey by facilitating onboarding and learning experiences.* Contribute to the creation of training materials using content from the DART team and other general resources.* Promote the use of AI platforms (LARA, SARA, NexChat) and help users integrate them into their daily workflows.* Act as a liaison between business users and IT to gather feedback and identify training needs* Participate in cross-functional meetings to align support and education efforts with business priorities.* Share knowledge with peers, trainers, and subject matter experts to build internal capability.Knowledge, Skills and Experience:* 5 to 8 Years of relevant work experience* Bachelor’s degree in IT, Business, or related field required.* Experience with AI platforms or digital adoption tools.

📌 Application Development and Support Specialist (Bogotá)
🏢 SYNNEX
📍 Bogotá