We’re seeking a client-focused professional who can guide new customers through onboarding, implementation, training, and adoption to ensure a smooth launch and long-term success with the platform.

What you’ll do:
- Lead onboarding and implementation calls with new clients
- Assist clients with integrations and system setup
- Train clients on how to use Strata AI effectively
- Answer questions and troubleshoot implementation issues
- Coordinate with the development team when technical support is needed
- Ensure clients are fully launched and comfortable using the platform
- Help drive strong product adoption and engagement after launch

What we’re looking for:
- Strong communication and client-facing skills




- High level of organization and attention to detail
- Comfort learning and explaining software and technology
- Ability to manage multiple client implementations at the same time
- Experience in customer success, onboarding, account management, or SaaS is preferred
- Proactive problem-solving skills and a client-first mindset
- Friendly, professional, and confident in working with customers

If you’re passionate about helping clients succeed and want to play a key role in delivering a great customer experience, we’d love to hear from you.

📌 Customer Success Manager (Colombia)
🏢 Neatmetric
📍 Colombia