About Us:

We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully-outsourced IT, supplemental IT, or project-based assistance.

Main Job Tasks & Responsibilities:
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) for each customer.
- Performs engineering design evaluations and works to complete projects within budget and scheduling restraints.
- Prioritize existing projects and proactively determine areas requiring additional attention, monitoring, and maintenance.
- Implements and monitors information systems policies and controls to ensure data accuracy, security, and regulatory compliance.
- Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedures.
- Participate in after-hours upgrades,



troubleshooting, and/or on-call availability when necessary.
- Perform standard system administration duties including: server install, system/application install, patch management, operating system problem determination and resolution, log analysis, etc.
- Configure, test, and maintain LAN equipment and services including: routers, firewalls, switches, and VPNs.
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
- Provide infrastructure services in all areas needed, including: storage networking, operating system, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
- Stay current with system information, changes, and updates.
- Utilize superior customer service skills.
- R

📌 ID 4071 – Project Engineer (Bogotá)
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