You are an Application Support Engineer with a passion for solving complex production issues and ensuring the stability of business-critical applications. You thrive in fast-paced environments where analytical thinking, ownership, and effective troubleshooting are essential to maintaining high service availability.

You enjoy investigating production incidents, identifying root causes, and collaborating with cross-functional teams to deliver timely and sustainable solutions. You are comfortable working across distributed systems, understanding existing codebases, and communicating technical findings clearly to both technical and non-technical stakeholders.

You bring a proactive mindset, strong problem-solving skills, and a continuous improvement mentality to enhance application reliability and operational excellence.

Note: This opportunity is currently open only to candidates residing in El Salvador, Mexico, or Colombia.

You Bring to Applaudo the Following Competencies:
- Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, Information Technology,



or a related field is desired, or equivalent professional experience.
- 4+ years of experience in Application Support, Production Support, Software Engineering, or similar technical roles.
- Experience investigating and troubleshooting production incidents across distributed or microservices-based applications.
- Strong knowledge of Node.js and TypeScript, with the ability to read, debug, and implement small code fixes.
- Solid experience working with REST APIs, HTTP protocols, and API debugging tools such as Postman.
- Advanced SQL knowledge, including data validation, JOINs, stored procedures, execution analysis, and production troubleshooting.
- Experience working with Git, GitFlow, pull requests, merge conflict resolution, and hotfix workflows.
- Understanding of microservices architectures, asynchronous communication, and message-based integrations.
- Experience performing Root Cause A

📌 Application Support Engineer (Colombia)
🏢 Applaudo
📍 Colombia