Governance Engineer

What you’ll do
- Define, execute, and audit ITSM governance processes, ensuring alignment with ITIL and global standards
- Monitor and manage SLA, OLA, and KPI compliance, including service performance trends and escalations
- Conduct process maturity assessments, audits, and internal reviews, maintaining action plans and follow‑ups
- Oversee Incident, Problem, and Change Management execution and governance
- Analyze operational data and trends using ITSM tools to produce management and executive reports
- Maintain and govern ITSM documentation, service catalog, SLA portfolio, and process definitions
- Support service resilience initiatives including Business Impact Analysis (BIA) and Disaster Recovery Planning (DRP)

About you
- Experience in IT governance, ITSM, or service management roles within IT Operations
- Solid knowledge of ITIL (v3 or v4) and ITSM process frameworks
- Hands‑on experience with ITSM tools (e.g., ManageEngine or similar platforms)
- Experience conducting audits, managing evidence, and supporting compliance activities




- Strong analytical skills with the ability to identify trends, risks, and improvement opportunities
- Excellent communication skills with the ability to work across technical and non‑technical stakeholders
- Strong organizational skills and attention to detail in a process‑driven environment

We offer you
- Learning & Development: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.
- Career Growth: Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship.
- Skills Advancement: Continuously upgrade your expertise through training in the latest technologies and industry advancements.
- Adaptable Work: Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.
- Health & Wellbeing: Enjo

📌 GOVERNANCE ENGINEER (Colombia)
🏢 Inchcape
📍 Colombia